Privacy Policy

Last updated: January 21, 2024

Privacy Policy

Last Updated: January 21 2024

Introduction

Welcome to Flash, owned and operated by Island Bitcoin C.A. de S.V. We understand how important it is for our users to know what information we collect from them, why we collect this information, and how we use it. This Privacy Policy explains our practices regarding the collection, use, processing, storage, transfer, sharing, and protection of personal data when using our services, including our mobile application "Flash" (the "App"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

Information Collection and Use

We may collect various types of information from or about our users, such as:

• Personal Data: When you register for an account with us, subscribe to our newsletter, contact us through email or social media channels, or interact with our customer support team, we may ask you to provide certain personally identifiable information ("Personal Data"), such as your name, email address, phone number, and other relevant details. We will only process your Personal Data if there is a lawful basis for doing so, such as fulfilling our contractual obligations to you, complying with legal requirements, protecting your vital interests, or pursuing legitimate business interests.
• Usage Data: As you navigate through and interact with our Services, we automatically collect usage data, such as device type, operating system, browser type, IP addresses, referring/exit pages, date/time stamps, clickstream data, and other related metadata. This information helps us improve our Services and analyze trends in the use of our Services.
• Cookies and Similar Technologies: Our Services may utilize cookies, web beacons, pixel tags, and similar technologies to collect and store information about your preferences, browsing habits, and interactions with our Services. These technologies help us recognize you and customize your experience, enhance security, measure performance, and analyze traffic patterns. For more information about cookies and how to manage them, please refer to our Cookie Policy.

Purposes of Processing Personal Data

We may process your Personal Data for several purposes, including:

1. Providing and improving our Services: To deliver the products and services you request, personalize your experience, and ensure the proper functioning of our Services.
2. Communication: To communicate with you via email, push notifications, SMS messages, or other communication methods, providing updates, promotional offers, and essential service announcements.
3. Customer Support: To respond to your questions, concerns, or feedback, and resolve technical issues or bugs affecting our Services.
4. Analytics and Research: To better understand how users engage with our Services, conduct research and analysis, and develop new features and functionalities.
5. Legal Compliance: To comply with applicable laws, regulations, court orders, government requests, and industry standards.
6. Enforcement: To protect our rights, property, or safety, and those of our users, partners, and affiliates.
7. Aggregated Insights: To create anonymous, aggregated insights about the demographics, location, behavior, and preferences of our users, which we may share with third parties for marketing, analytics, or research purposes.

Sharing Your Personal Data

We do not sell, rent, lease, or otherwise disclose your Personal Data to third parties except under the following circumstances:

• Service Providers: We may share your Personal Data with trusted third-party companies who assist us in providing and maintaining our Services, such as cloud hosting providers, payment processors, and customer relationship management tools.
• Business Transfers: In the event of a merger, acquisition, bankruptcy, reorganization, or sale of assets, your Personal Data may be transferred to another company.
• Legal Requirements: We may disclose your Personal Data if required by law enforcement, courts, regulatory agencies, or other public authorities, or if necessary to enforce our Terms of Service, protect our rights, property, or safety, or that of our users, partners, and affiliates.

International Transfer of Personal Data

As our operations span multiple countries, your Personal Data may be processed, stored, and accessed in various locations around the world, including outside the Caribbean region. We take appropriate measures to safeguard your Personal Data during international transfers, ensuring compliance with applicable data protection laws.

Security Measures

We implement reasonable physical, administrative, and technical safeguards designed to protect your Personal Data against unauthorized access, loss, misuse, alteration, destruction, or disclosure. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

Retention Period

We retain your Personal Data for as long as needed to provide our Services, fulfill our contractual obligations, meet legal and regulatory requirements, resolve disputes, and enforce our agreements. Once your Personal Data is no longer necessary for these purposes, it will be deleted or anonymized.

Children's Privacy

Our Services are not directed towards children under 18 years old. We do not knowingly collect Personal Data from individuals under the age of 18 without obtaining verifiable parental consent. If you believe that we have collected Personal Data from a child under the age of 18 without proper consent, please contact us immediately at privacy@getflash.io, and we will promptly delete their information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your Personal Data, subject to local data protection laws. These rights include:

• Access: You can request access to your Personal Data and obtain confirmation whether we are processing your Personal Data.
• Rectification: You can ask us to update or correct any outdated, incorrect, or incomplete Personal Data that we hold about you.
• Erasure: Under certain circumstances, you can request that we erase your Personal Data.
• Restriction: You can ask us to restrict the processing of your Personal Data under specific conditions.
• Objection: You can object to our processing of your Personal Data based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling).
• Portability: You can request a copy of your Personal Data in a structured, commonly used, machine-readable format so that you can transfer it to another provider.

Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. When changes are made, we will notify you through a prominent notice on our website or by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. By continuing to use our Services after such revisions become effective, you agree to be bound by the updated terms. If you do not agree with any of the amended terms, you must stop using our Services and cease all activities related thereto.

Contact Information

If you have questions, comments, or complaints concerning this Privacy Policy or our handling of your Personal Data, please contact us at privacy@getflash.io.

Date

This Privacy Policy was last updated on January 21, 2024